Reference

Terms That Govern Your Account on 5xx

Using 5xx means these legal terms apply to your account, your transactions, and every interaction with the platform. Access and eligibility depend on your local law and the region you're in — please read this before you open your account.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket transactions coveredSubject to eligible regions
5xx Terms That Govern Your Account on 5xx
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to flag a concern, or need to request a change to your account under these conditions, our support team handles legal queries through the channels below. We aim to respond to account-related legal requests within a reasonable timeframe, and our team can help clarify how these terms apply to your specific situation.

Team online

Live Chat

Open the chat window from any page on 5xx. Available for account and legal queries during our support hours.

Email Support

Send your legal query or account request to our support email. Include your account reference for a faster response.

Help Centre

The Help Centre covers common account and terms questions. Check there first — many legal queries are answered without waiting.

ACCOUNT AND DATA HANDLING

How We Manage Your Data and Account Security

Your account security and personal data handling are part of our legal obligations to you. Here is how we approach each area.

Data Retention

We keep your account data for as long as your account is active and for a period after closure, in line with our legal retention obligations. You may request a summary of what we hold.

Cookie Use

We use cookies to keep your session active and to understand how the platform is used. You can adjust cookie preferences in your browser settings at any time.

Account Security

Your account is protected by an OTP verification step at login. If you receive an OTP you did not request, contact support immediately and do not share the code with anyone.

Data Requests

To request a copy of your data, ask for a correction, or request account deletion, contact our support team by email with your account reference and the specific action you need.

Common Questions About Our Legal Terms

These are the questions we get most often about how our terms work in practice.

These terms apply to anyone who opens an account on 5xx, regardless of whether they deposit or play. Using the platform means you have accepted them.

Yes. Access and eligibility depend on the laws of your jurisdiction and whether your region qualifies. We do not confirm legality in every location — check your local rules before signing up.

We may suspend or close your account if we find a violation. This can happen without prior notice in serious cases. Funds in your wallet at that point are handled per our withdrawal and review process.

We can update these terms at any time. We will make reasonable efforts to notify you, but continuing to use your account after an update means you accept the new version.

Contact support via live chat or email with your account reference and the transaction details. Our team will review the case and respond through the same channel you used.

Send a request by email with your account reference. Specify whether you want a data summary, a correction, or full account deletion. We will confirm the action once identity is verified.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.